We understand that buying goods online or by telephone without seeing them "first hand" has some limitations.
We only want fully satisfied customers and therefore we have a no obligation purchase policy that allows you to return your purchase within seven days for a FULL REFUND. You don’t need to tell us why.
If you feel the goods you receive are not for you, just return them in 'as new' condition (undamaged) within seven days of receiving them and we will refund your purchase cost via the original payment method.
To ensure the goods remain in 'as new' condition, we recommend trying them out inside your home first. Any use outside in the dirt will scuff the feet of the product and will render the item 'used' rather than 'as new'.
Returned goods should be sent (at your cost) via Australia Post (registered post recommended for security) to "Returns – Sea to Summit, 5 Eyre Street, Rivervale, Perth, WA, 6103".
Please ensure that you include your name, phone number and receipt number so we know who the returned goods are from. Please allow a few days for your refund to be processed after we receive the goods.
If you have purchased a Helinox product and now find that you’d prefer another model or size, please contact us to arrange an exchange.
Provided the original purchase is returned in 'as new' condition, we will happily exchange the product and credit your new purchase with the full amount of any previous payment. In the event that the replacement product is less expensive than the original purchase, we will refund you the difference via the original payment method.
All Helinox products sold in Australia & New Zealand are warranted against faulty workmanship for a period of five years. Faulty goods will be repaired, replaced or a refund provided depending on the circumstances. Damage by misuse or neglect is not covered by warranty.
Our products are wrapped & shipped with every care to ensure that they are delivered to you in perfect condition. In the unlikely event that you receive damaged goods, please contact us immediately so we can rectify the situation.
In the unlikely event of a product fault or damaged goods, please contact us before returning the item.
You can contact us by email: firstname.lastname@example.org, toll free telephone: 1800 925 525, or by mail: Customer Service, Sea to Summit, 5 Eyre Street, Rivervale, Perth, WA, 6103.
Sea to Summit Pty Ltd will ship FREE to anywhere in Australia or New Zealand.
Australian orders over $300 in value will require a signature on delivery.
If you have a deadline, please phone or email us, we can usually help out if you are heading bush in a couple of days.
For delivery to New Zealand please allow 2-3 weeks. Sometimes goods coming into New Zealand are held by NZ Customs and import duties are invoiced to the receiver which can cause further delays to delivery. Sea to Summit Pty Ltd is not liable for any import duties and taxes applied when the goods reach NZ.
Sea to Summit Pty Ltd will not ship to countries outside Australia and New Zealand.
We respect the privacy of your personal information and we are committed to ensuring proper collection, storage, use and disclosure.
Sea to Summit Pty Ltd retains details relating to your purchase of Helinox products. The information includes your name, address, the goods purchased and the date of purchase. We will NOT provide any information about you to any third party that might use the information for marketing or other purposes. We may, only if required by law, disclose your personal information to law enforcement bodies (eg for the purpose of detecting or preventing fraud).
We collect aggregated statistical information which tells us about visitors to the website but not the identity of those visitors. This helps us assess site visitor patterns.
We may use or disclose personal information that we collect about you:
We take reasonable steps to ensure that your personal information is stored in a secure fashion and make our best effort to ensure its security and integrity.
Our credit card payments are conducted by eWAY, one of Australia's leading payment gateways.
This site features secure online ordering. The information you supply in our secure checkout area is protected by strong encryption. This means that the information you send to us and the information we send back to your browser is encrypted (or scrambled) while you are in the secure area. The padlock symbol that appears in your browser window means that encryption is enabled. We do NOT keep your credit card details on file after the purchase transaction.