Frequently Asked Questions

When will my product ship?

We do everything we can to ensure you get your new Helinox products as fast as possible. We will endeavour to ship your order within 1-2 business days.  If you place your order outside of business hours, it will be shipped the next business day.

Does Helinox make accessories for sand or soft ground?

Yes, we make a full range of groundsheets and ball feet that will work on any Helinox Chair.

One of my leg poles broke in soft ground, how can I get it fixed?

Please contact us through our WARRANTY PAGE. We can work with you on sending a replacement pole or fixing it for you here at our warranty service department.

Can I put my seat in the washing machine?

We advise that you hand-wash with warm, soapy water.

Where are Helinox products manufactured?

We manufacture our frames in Korea and our seats and carry-cases in Vietnam.

An ember from the campfire burned a hole in my seat - what should I do?

You can either patch it up with a patch repair kit (search tent repair kits online) or contact us about purchasing a replacement seat.

I’ve lost my carry case, do you have replacements?

Yes, we have replacements available. You can find them HERE 

What’s the best way to clean my product?

We advise that you hand-wash with warm, soapy water.

If I’ve used my product, can I return it for a refund? 

You can return the product in ‘as new’ condition (undamaged and with original packaging) within 7 days for a full refund. To ensure the products remain in ‘as new’ condition, we recommend trying them indoors first. Any outdoor use in the dirt will scuff the feet and will render the product ‘used’ rather than ‘as new’.

How long is your warranty good for?

Our 5-Year Warranty covers manufacturing defects in materials and workmanship for 5 years from the original owner’s date of purchase.

Can I exchange my product for a different one?

Yes you can! Please email info@helinox.com.au within 7 days of receiving your purchase to find out details on how to send your order back.  This order will be refunded within 3-5 business days of it being received into our warehouse.  The new item will need to be reordered off the website.