Enjoy free shipping on all Australia-wide orders.
Helinox offers a reliable and affordable delivery service to all metro and regional locations within Australia, including Tasmania.
Standard delivery is usually 10 business days from despatch. The indicated standard delivery time is an estimate only. This is not guaranteed and may vary dependent on your location.
We do our best to process and despatch online orders within 2 business days. Public holidays, weekends and high-volume times of year may cause a slight delay to regular processing. Helinox cannot be held responsible for delays in parcels arriving at their destination.
*Bulky items are charged according to the freight calculator during the check-out process. They may be shipped separately and take longer to arrive.
Orders are despatched from our Perth warehouse. Packages do not ship from our warehouse on weekends and Western Australia Public Holidays.
SHIPMENT DELAYS
Sometimes the product you select might be unavailable. If this occurs, we will notify you by phone and/or email.
INTERNATIONAL SHIPPING
We only ship to Australian addresses. Helinox has multiple partners around the world that can accommodate local requests with a more personal touch.
TRACKING YOUR ORDER
Once your order is dispatched you will receive an email containing a tracking number and link to where the order can be tracked. Please note this may take 24 hours to update on these websites.
To track your package, follow the tracking link in your email or input your tracking number into the carrier’s website. We cannot amend orders once the confirmation has been sent.
LOST OR DAMAGED GOODS
All orders are wrapped and packaged to ensure they arrive complete and in a usable condition. Helinox is not responsible for lost/stolen parcels and compensation will not be provided. This includes if the customer has incorrectly entered the address on their order. If there is a discrepancy with your delivery, please contact our Customer Service team within 48 hours of receiving your shipment. You will need your original Order number.
We only want fully satisfied customers and therefore we have a no obligation purchase policy that allows you to return your purchase within 7 days for a full refund.
If you feel the goods you receive are not for you, just return them in 'as new' condition (undamaged and with original packaging) within 7 days of receiving them and we will refund your purchase cost via the original payment method.
To ensure the goods remain in 'as new' condition, we recommend trying them inside your home first. Any use outside in the dirt will scuff the feet of the product and will render the item 'used' rather than 'as new'.
To initiate a return, please click on our Returns Portal and follow the steps to process a return online.
Please allow a few days for your refund to be processed after we receive the goods.
If you have purchased a Helinox product and now find that you’d prefer another model or size, please contact us to arrange an exchange. Provided the original purchase is returned in 'as new' condition, we will happily exchange the product and credit your new purchase with the full amount of any previous payment. In the event that the replacement product is less expensive than the original purchase, we will refund you the difference via the original payment method.
In the unlikely event of a product fault or damaged goods, please contact us before returning the item.